Effective Date: 05.13.2025
Truckroute Inc. (“Truckroute.AI”, “we”, “our”, or “us”) operates the TruckRoute.AI mobile application and related services.
Thank you for using Truckroute.AI (“we”, “our”, or “us”). We are committed to protecting your privacy and complying with all applicable data protection laws, including the California Consumer Privacy Act (CCPA/CPRA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our mobile application and services (the “App”).
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Personal Information
– Name, email address, phone number
– Account credentials
– Vehicle and trailer details (height, weight, width)
– User-provided photos and uploaded documents (including Oversize Permits)
b. Location Information
Collected in real time to support navigation:
– GPS location
– Direction and speed
– Trip history and routing behavior
c. Device Information
– Device model, OS type/version
– IP address
– Crash logs and diagnostics
– Mobile network and connection type
d. Usage Data
– Feature interactions
– Click behavior
– Routing preferences
– Time spent in the app
– Error events and performance metrics
e. Communication
– Messages you send via support, chat, or feedback tools
– Survey responses
2. Oversize Permit Photos & Document Processing
If you upload, photograph, or store any permits issued by DOT, state agencies, or Canadian provincial authorities (“Oversize Permits”), we may collect:
– Images of permits
– Permit ID numbers
– Route details printed on the permit
– Restrictions, curfews, escorts, weight limits
– Document metadata
How these are used
– To extract text and routing data using AI/ML models
– To build a suggested route matching permit requirements
– To store the document in your account for future reference
Important
We do not:
– Verify the validity or legality of the permit
– Confirm compliance with DOT or provincial laws
– Provide legal or regulatory advice
You are solely responsible for the accuracy of the uploaded documents.
3. AI/ML Data Processing.
TruckRoute.AI uses artificial intelligence and machine learning to:
– Extract text from permit photos
– Suggest route recommendations
– Detect possible constraints (curfews, restricted roads, escort requirements)
– Improve overall routing accuracy
Automated Decision-Making Disclosure (CPRA Requirement)
AI-generated outputs may include:
– Routing suggestions
– Turning restrictions
– Oversize-related alerts
You may request:
– Information about how automated decisions are made
– Opt-out (you can choose not to use AI-based permit extraction)
Submit a request at: support@truckroute.ai
4. How We Use Your Information
We use your information to:
– Provide accurate truck-specific navigation
– Generate oversize-permit-based routing
– Improve the App through analytics
– Personalize features and recommendations
– Communicate updates, service changes, and support
– Detect fraud or misuse
– Comply with legal obligations (U.S. & Canada)
Under PIPEDA, we collect, use, and disclose your personal information with your knowledge and consent unless otherwise permitted by law.
5. User Rights (California Residents)
Under the CCPA/CPRA, you have the right to:
– Know the categories of personal information collected
– Access your personal data
– Delete personal information
– Correct inaccurate data
– Opt-Out of the sale or sharing of personal information (we do not sell data)
– Opt-Out of automated decision-making
– Limit the use of Sensitive Personal Information (CPRA)
To exercise these rights, email: support@truckroute.ai
“Do Not Sell or Share My Personal Information”
Users may visit this link in the app (Settings > Privacy):
Do Not Sell or Share My Personal Information
6. User Rights(Canadian Residents – PIPEDA)
Under PIPEDA, you have the right to:
– Access your personal data
– Request correction of inaccurate or outdated data
– Withdraw consent for data processing (with limitations)
– Request information about third-party disclosures
– File a complaint with the Office of the Privacy Commissioner of Canada
Contact: support@truckroute.ai
7. Sensitive Personal Information
The App may process the following “sensitive personal information»:
– Precise geolocation
– Government document data if included in uploaded photos (permit ID numbers, weights, measurements)
We do not:
– Sell sensitive personal information
– Use it for profiling
– Use it for advertising
You may ask us to limit the use of sensitive information.
8. Sharing & Disclosure
We do not sell personal information.
We may share limited data with service providers such as:
– Cloud hosting (AWS, Google Cloud, Firebase)
– Crash analytics (Crashlytics, Sentry)
– Navigation & map data (Mapbox, OSM)
– AI processing providers
– Payment processors (Apple, Google)
All third-party processors must comply with CCPA/CPRA and PIPEDA.
We may disclose data if required to:
– Respond to legal obligations
– Protect user safety
– Prevent fraud or misuse
9. Data Retention
We retain personal information only as long as necessary for:
– Your account functionality
– Compliance with legal obligations
– Dispute resolution
– Fraud prevention
Oversize Permit Data Retention
– Permit images may be stored in your account until you delete them
– Automatically purged after account deletion
– Users may request immediate deletion at any time
10. Security
We use industry-standard protections including:
– Encryption (in transit and at rest)
– Access controls
– Secure cloud infrastructure
– Periodic audits and monitoring
However, no system is completely secure.
11. Children’s Privacy
TruckRoute.AI is not intended for users under 16.
We do not knowingly collect data from minors.
12. International Transfers
Your data may be stored in the U.S., Canada, or jurisdictions where our third-party providers operate.
We ensure appropriate transfer safeguards, including:
– Standard Contractual Clauses
– Data Processing Agreements
– PIPEDA cross-border requirements
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes occur, we will notify you via app alert or email.
Continued use of the App indicates your acceptance.
14. Contact Us
If you have questions or wish to exercise your privacy rights:
📮 Mailing Address:
TruckRoute.AI
P.O. Box 33
Rocklin, CA 95677
United States
Email: support@truckroute.ai